Support

Sales / Technical Support

Please contact our office during operating hours, Monday through Friday from 8:00 AM to 5:00 PM, Pacific Standard Time (with the exception of holidays), should you require any technical or sales support, or to obtain an RMA (return material authorization) number for a repair service.
For technical assistance, please have the following information ready to expedite our service to you:

    • Brief description of the issue
    • Model Number
    • Serial Number
    • Proof of Purchase

Before contacting us, please take note of our Holiday Schedule.

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Warranty Information

Loaner Program

In the event that your instrument needs servicing during the warranty period, Ihara will substitute the same product or the later version during the servicing period at no cost to the purchaser. The exchange unit will be shipped via UPS Ground unless otherwise specified by the customer*.

*UPS Next Day or 2nd Day Air is available. Costs of shipping, postage and insurance are the responsibility of the purchaser.

Twenty Four-Month Limited Warranty

Unless otherwise noted, Ihara US LLC warrants each instrument to be free of defects in material and workmanship for a period of twenty four months, commencing from the date of purchase. Under this warranty, Ihara will repair or replace the instrument at no charge, if Ihara determines that the cause is due to defects in material or workmanship. This warranty does not apply to the lamp or the batteries.

Ihara is not responsible for incidental or consequential damages including, without limitation, loss of business profits, business interruption, lost data or any other pecuniary loss. The warranty does not apply to shipping damage or other damage caused by improper use or abuse. Interpretations of this warranty will be under the laws of the State of California.

In the event that an instrument becomes inoperable, the user should not in any circumstances attempt to service the unit. Unauthorized attempts to service the unit render the warranty null and void.

To obtain warranty service, the purchaser must present or send the defective unit to the Ihara authorized service center together with proof of the date of purchase. The owner is responsible for shipping and insurance costs.

For further information about Ihara’s limited warranty, please call Customer Service at +1 (661) 257-5772, or send email inquiries to support@ihara-us.com.

Downloads

Software and Drivers

Please note that patches will only work with the correct General Release, for example you can not use 2.5.1 Patch on version 2.4.3 of Lithocam. LithoCAM Software is NOT COMPATIBLE with LithoCAM II devices.

ReleaseVersionDate (Y/M/D)LanguageSize 
LithoCAM – General Release
– Includes all patches from 2.5.1
v2.5.92006.01.30English13.1 MBDownload
LithoCAM – General Release
– Includes all patches from 2.4.x
v2.5.02004.09.17English14.0 MBDownload
Patch Release
– Support for Process less Plates
v2.5.22005.01.25English3.6 MBDownload
Patch Release
– Support for Toray Scorpion Plate
v2.5.12004.11.05English3.6 MBDownload
LithoCAM – General Release (V1)v2.4.32004.04.21English14.0 MBDownload
LithoCAM – General Release (V1)v2.4.3 2004.04.21日本語14.0 MBDownload
HASP Dongle Drivers for Parallel and USB devicesDownload

Please consult the manual for firmware upgrade procedures.

ReleaseVersionDate (Y/M/D)LanguageSize 
AccuDot USB DriverEnglish7 KBDownload
AccuDot Firmware Update SoftwareEnglish2.4 MBDownload
    Advanced Firmware Updatev1.4.62009.01English691 KBDownload
    Basic Firmware Updatev1.4.62009.01English691 KBDownload
AccuDot ManualEnglish1.1 MBDownload

Lithocam Software and Drivers

Please note that patches will only work with the correct General Release, for example you can not use 2.5.1 Patch on version 2.4.3 of Lithocam. LithoCAM Software is NOT COMPATIBLE with LithoCAM II devices.

Version: v2.5.9

Date (Y/M/D): 2006.01.30

Language: English

Size: 13.1 MB

Download

Version: v2.5.0

Date (Y/M/D): 2004.09.17

Language: English

Size: 14.0 MB

Download

Version: v2.5.2

Date (Y/M/D): 2005.01.25

Language: English

Size: 3.6 MB

Download

Version: v2.5.1

Date (Y/M/D): 2004.11.05

Language: English

Size: 3.6 MB

Download

Version: v2.4.3

Date (Y/M/D): 2004.04.21

Language: English

Size: 14.0 MB

Download

Version: v2.4.3

Date (Y/M/D): 2004.04.21

Language: 日本語

Size: 14.0 MB

Download

AccuDot Software, Drivers, and Firmware Upgrades

Please consult the manual for firmware upgrade procedures.

Language: English

Size: 7 KB

Download

Language: English

Size: 2.4 MB

Download

Version: v1.4.6

Date (Y/M/D): 2009.01

Language: English

Size: 691 KB

Download

Version: v1.4.6

Date (Y/M/D): 2009.01

Language: English

Size: 691 KB

Download

Language: English

Size: 1.1 MB

Download

Product Manuals and Brochures

Product NameManualBrochure
R700 – Black and White Reflection DensitometerEnglishEnglish / Español
R710 – Color Reflection DensitometerEnglish / EspañolEnglish / Español
R750 – Color Reflection DensitometerEnglish / EspañolEnglish / Español
T5 Plus – Black and White Transmission DensitometerEnglishEnglish / Español

Product NameManualBrochure
R800 SpectrodensitometerEnglishEnglish / Español
S300 SpectrodensitometerEnglishEnglish / Español

Product NameManualBrochure
Printshop LC (Discontinued)EnglishEnglish / Español
Classic (Discontinued)EnglishEnglish / Español
Formula Scale 3EnglishEnglish / Español
Formula Scale 3+EnglishEnglish / Español
Formula Scale 3iEnglishEnglish / Español

Product NameManualBrochure
AccuDotEnglishEnglish
LithoCAM (Discontinued)EnglishEnglish / Español
Flexo Plate-II-Print (Discontinued)English

Product NameManualBrochure
H300 60° Gloss MeterEnglishEnglish / Español
Dot Inspector – Multi-Color Viewing Magnifier (Discontinued)EnglishEnglish / Español
MatchPlus Ink/Paint Formulation Solution (Discontinued)English / Español
UM-02 Digital MicroscopeEnglishEnglish Software Manual
VT-101 Digital Microscope (Discontinued)English
VT-300 Plus Digital Microscope (Discontinued)English

Spectrophotometers and Color Management Devices

Digital Plate Readers